General Questions.

 

. What is a reglaze?

This is when new lenses are put into your new or existing frames

 

. Can you do progressive lenses?

Of course we can. We can take the critical measurements from the existing pair and match these exactly to the same frame or apply them to a new frame.

 

. Why are your prices so low?

As we are a NZ, Internet only based company our overheads are significantly less than the high street (Specsavers etc.) This allows us to provide you with much cheaper lenses, in some cases this will be as little as a ¼ of their price.

 

. Are your lenses the same as those supplied by my Opticians?

All our lenses are supplied by a leading UK lens manufacturers, the lenses are made to the highest specification.

 

. What is a Spectacle refurbishment?

We have a spectacle refurbishment service for those who choose to reglaze a frame that has already been worn. We can replace screws, nose pads and end-tips to the sides that may be damaged or discoloured and we will clean the frame ultrasonically. For a small surcharge your frame can be made to look and feel like new. Repairs and frame straightening cannot be done.

 

. What is high index?

This refers to lenses that are made of more dense materials, this makes them thinner and lighter too. We have 3 levels of high index thin, super thin and ultra thin lens.

 

. What is distance, inter and near?

This may appear on your prescription and refers to the type of glasses needed. Distance for driving, television etc, intermediate for computer use, near for reading, writing etc .

 

. Do you do sunglass lenses or tinting?

Yes you can order standard single vision tinted on the website. For the tinting of any other lenses like High Index, bifocal or varifocal please ask for details.

 

. Do you reglaze rimless spectacles?

Yes we reglaze rimless and semi-rimless specs at no extra cost.

 

. Which type of lenses do you offer?

All our lenses are supplied by leading lens manufacturers, the lenses are made to the highest specification. All our lenses are made from plastic materials. Standard plastic, thin, super thin, ultra thin and reactions. We can also supply all types of bifocal/progressive and other specialist lenses, please ask for details

 

. What type of lens coatings do you offer?

Anti-scratch (HC), Anti-reflection (MAR), Ultra clean (UC) and Ultra Violet (UV), Blue-V and Mirrors

 

. What is your returns policy?

The 30 day guarantee period begins from date of order of goods. The guarantee covers goods that have a manufacturing fault only. If this is the case, please return your glasses to Reglaze Glasses Direct and we will replace the lenses free of charge. If you wish to return your lenses for a refund you need to call  09 972 2563 or email info@reglaze-glasses-direct.co.nz for a refund amount and return the lenses, in good order, at which point we will consider refunding fully. We will where necessary reinstate any previous lenses to the frames previously owned by the buyer.

 

. How can I pay?

We accept all major credit/debit cards (including American Express) and PayPal

 

. Are my credit card details safe?

All credit card details are processed through a secure network.

 

. Do you do contact lenses?

We do not supply contact lenses

 

. Will my frames need fitting after being reglazed?

The frames can sometimes change slightly when fitted with prescription lenses. Most High Street Opticians will normally refit the frames for you without any charge.

 

. Will you be careful with my frames, when they're being glazed?

We treat all the frames that we receive with care, as though they were our own! If we damage or break frames because of our mis-treatment we will replace it. This though happens rarely, if we feel the frame you send in will not last the process we will inform you.